Returns & Exchanges
Shipping & Delivery
Our items have restricted delivery to Hong Kong, Macau, Taiwan, Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, United Kingdom, Ireland, Thailand, Sri Lanka, Switzerland, Finland, Sweden, Greece, Argentina, Austria, Belgium, Italy, Portugal, Denmark, Netherlands, Norway, Spain, Turkey, Egypt, Indonesia, Philippines and Colombia.
Item will be shipped within 24 hrs after receiving cleared payment (Excluding Sat, Sun and Public Holidays). Shipment will be delayed if Tropical Cyclone Warning Signal No. 8 or above, or Red / Black Rainstorm Warnings are issued.
All items are Securely Packaged to ensure it arrives in the Best Possible Condition.
Item will be shipped out via S.F. Express (Hong Kong), Tin Tin Express (Macau), Hong Kong Speedpost (Taiwan, Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, United Kingdom, Ireland, Thailand, Sri Lanka, Switzerland, Finland, Sweden, Greece, Argentina, Austria, Belgium, Italy, Portugal, Denmark, Netherlands, Norway, Spain, Turkey, Egypt, Indonesia, Philippines and Colombia).
Please make sure your shipping address is Updated and Correct before settling the payment. We do not liable for the Postal Lost caused by Incorrect / Invalid Address.
Exchange Policy
Exchange is accepted within 2 days after received the item (Except Electrical Items / Pre-Order Items / Order Wrong Specifications Parts) only if the item is defective upon receipt or malfunction. All new/unused products must be new, unopened, unused and must be in the original packaging, including labelling, manuals, hardware, etc, a customer has up to 2 days from the date of receipt for exchange of a new item.
With the assistance of customer service officer, the parts are purchased after verification and confirmation by the customer on the provided parts diagram, do not meet the exchange policy requirements.
Self-ordered products with wrong specifications are also not eligible for exchange policy requirements.
For products that choose to pick up at 28CarParts office, please pick up within 2 working days after receiving the pickup notice. Customers who delay pickup are not eligible for any exchange terms and may be subject to additional surcharges.
Only one exchange will be accepted for a single order. Shipping and handling charge is not refundable. Buyer is responsible for shipping costs incurred shipping products back.
Return Address: 28CarParts Store, 1410, Profit Industrial Building, 1-15 Kwai Fung Crescent, Kwai Fong, New Territories, Hong Kong
返品と交換
返品と交換は、商品を受け取ってから 2日以内に受け付けられます（電気製品 / 予約品 / 間違った仕様の部品を除く）。アイテムが受領時に欠陥があり、すべての新品/未使用の製品が新品、未使用でなければならず、ラベル、マニュアル、ハードウェアなどを含む元のパッケージに入っている必要がある場合、顧客は交換の受領日から最大2日を持っています新しいものまたは他のアイテムの。
顧客サービス担当者の支援により、部品は、提供された部品図で顧客による検証と確認の後に購入されますが、返品ポリシーの要件を満たしていません。
仕様が間違っている自己注文の製品も、交換ポリシー要件の対象にはなりません。
1回の注文につき、返品と交換は1回のみ受け付けます。送料および手数料は返金されません。買い手は、製品の返送にかかる送料を負担します。
住所：28CarParts Store、1410、Profit Industrial Building、1-15 Kwai Fung Crescent、Kwai Fong、New Territories、Hong Kong
Pre-Order & Wholesale
Pre-Order items and deposit are non-refundable.
28CarParts is a retail online store, but we also offer wholesale, please contact our customer service at [email protected]. We are happy to serve you!
Payment, Pricing & Promotions
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, HSBC PayMe, FPS and Fund Transfers via Bank. All item's price in HKD currency.
Our Policies
Purchase any items on this site, you agree and accept 28CarParts Store policies and terms, We reserve the right to modify our policies, terms and prices at any time. If you have questions regarding our policies and terms, please contact us by sending an e-mail to [email protected] before placing an order, and we will be happy to assist you.