Returns & Exchanges

Shipping & Delivery

Our items have restricted delivery to Hong Kong, Macau, Taiwan, Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, United Kingdom, Ireland, Thailand, Sri Lanka and Maldives.

Item will be shipped within 24 hrs after receiving cleared payment (Excluding Sat, Sun and Public Holidays). Shipment will be delayed if Tropical Cyclone Warning Signal No. 8 or above, or Red / Black Rainstorm Warnings are issued.

All items are Securely Packaged to ensure it arrives in the Best Possible Condition.

Item will be shipped out via S.F. Express (Hong Kong), Tin Tin Express (Macau), Hong Kong Speedpost (Taiwan, Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, United Kingdom, Ireland, Thailand, Sri Lanka and Maldives).

Please make sure your shipping address is Updated and Correct before settling the payment. We do not liable for the Postal Lost caused by Incorrect / Invalid Address.

Returns & Replacements

Return is accepted within 2 days after received the item (Except Electrical and Pre-Order Items). If the item is defective upon receipt, and all new/unused products must be new, unused and must be in the original packaging, including labelling, manuals, hardware, etc, a customer has up to 2 days from the date of receipt for exchange of a new one or other item.

Only one return and exchange will be accepted for one order. Shipping and handling charge is not refundable. Buyer is responsible for shipping costs incurred shipping products back.

Return Address: 28CarParts Store, 804J, Join-In Hang Sing Centre, 2-16 Kwai Fung Crescent, Kwai Chung, New Territories, Hong Kong

Pre-Order & Wholesale

Pre-Order items and deposit are non-refundable.

28CarParts is a retail online store, but we also offer wholesale, please contact our customer service at [email protected]. We are happy to serve you!

Payment, Pricing & Promotions

We accept Visa, MasterCard, American Express, HSBC PayMe and Fund Transfers via Bank. All item's price in HKD currency.

Our Policies

Purchase any items on this site, you agree and accept 28CarParts Store policies and terms, We reserve the right to modify our policies, terms and prices at any time. If you have questions regarding our policies and terms, please contact us by sending an e-mail to [email protected] before placing an order, and we will be happy to assist you.